Effective Date: July 7, 2026
Last Updated: July 7, 2026
The Greater Holyoke YMCA (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website, holyokeymca.org, and members and participants in our programs. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
By using our website or engaging with our programs and services, you agree to the terms outlined in this Privacy Policy. If at any time you find this policy unacceptable, please discontinue use of the website.
Information We Collect
Personal Information You Provide
This includes information you voluntarily submit through forms on our website, such as your name, email address, phone number, mailing address, and payment information. This may occur when you register for a membership or program, make a donation, sign up for a newsletter, or contact us with a question.
You are not required to provide personal information to browse our website. However, declining to provide certain information may prevent some features from functioning properly or may prevent us from responding to your request.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and the date and time of your visit. This information is gathered through cookies and similar tracking technologies and is used to diagnose server issues, understand which parts of our site are most used, and improve site content.
Information from Third Parties
We may receive information about you from third-party services we use to operate our website or programs, such as payment processors, event ticketing platforms, or donation platforms.
How We Use Your Information
We use the information we collect to:
- Process memberships, program registrations, and donations
- Communicate with you about programs, events, and campaigns
- Respond to inquiries and provide customer support
- Improve our website, programs, and services
- Send newsletters and promotional communications, where you have opted in
- Comply with legal obligations and protect the safety of our community
- Analyze website traffic and usage patterns
Cookies and Analytics
Our website uses Google Analytics to collect information about site usage, including how often visitors come to our site, what pages they visit, and what site they came from. Google Analytics collects only the IP address assigned to your browser, not your name or other identifying information, and this data is not combined with any personally identifiable information. Google’s use of this data is governed by the Google Analytics Terms of Use and Google Privacy Policy.
You can prevent Google Analytics from recognizing repeat visits, and disable cookies generally, through your browser settings. Note that some parts of our website may not function properly if cookies are disabled.
Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our website, process payments, or manage programs (such as payment processors or email platforms)
- Legal authorities, when required by law or to protect the rights, property, or safety of the Greater Holyoke YMCA, our members, or the public
- Affiliated organizations, such as the MA Alliance of YMCAs, in connection with shared programs or initiatives
Third-Party Links
Our website may contain links to third-party websites, including event ticketing platforms, social media pages, and partner organizations. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing any personal information.
Data Security
We have implemented and maintain reasonable security procedures and practices to protect the information we collect against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Some of our programs serve children and youth, including preschool, after school care, summer camp, and swim team. Personal information collected for these programs is provided by a parent or guardian and used solely for program administration. We do not knowingly collect personal information directly from children online without parental consent.
Your Choices
You may opt out of receiving promotional emails at any time using the unsubscribe link included in those communications. You may also contact us directly to request updates to your information or ask questions about how your data is used.
Equal Opportunity
The Greater Holyoke YMCA is committed to a policy of equal treatment and opportunity in every aspect of its relations with staff members, without regard to age, citizenship status, color, disability, marital or parental status, national origin, race, religion, sex, or sexual orientation.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any updates will be posted on this page with a revised “Last Updated” date.
Copyright
Unless otherwise noted, all content on the Greater Holyoke YMCA website is copyright Greater Holyoke YMCA. All rights reserved.
Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Greater Holyoke YMCA
171 Pine Street, Holyoke, MA 01040
Phone: 413-534-5631
Email: membership@holyokeymca.org